Privacy Policy

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Privacy Policy

Noraya Transportation (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: Name, email address, phone number, billing information, and other details provided when booking a ride.
Non-Personal Information: Browser type, IP address, and usage data are collected automatically when you visit our site.
Cookies: Small data files stored on your device to enhance your browsing experience.

2. How We Use Your Information

We use your information to:

Process and confirm bookings.
Provide and improve our services.
Communicate updates, offers, and promotions.
Respond to inquiries and provide customer support.
Comply with legal obligations.

3. How We Protect Your Information

We implement industry-standard measures to protect your personal data, including:

Secure data storage and encryption.
Regular monitoring for potential security breaches.
Restricted access to sensitive information.

While we strive to protect your data, no method of transmission or storage is completely secure. Please use caution when sharing information online.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

Service Providers: Trusted third parties that assist with booking, payment processing, and customer support.
Legal Authorities: If required by law or to protect our rights and interests.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Your Privacy Choices

You have control over your information:

Access and Update: You can update your personal information by contacting us.
Marketing Preferences: Opt out of promotional emails by clicking “Unsubscribe” in any email.
Cookies Management: Adjust your browser settings to manage cookie preferences.

6. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal information.

7. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page, and the “Effective Date” will be revised.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Noraya Transportation
Email: reservations@norayatransportations.com
Phone: (407) 785-7884
Address: 135 White Birch Dr, Kissimmee, FL 34743

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Table Of Content

Frequently Asked Questions

Helpful Answers to Your Questions.

Planning your journey with us? Here are answers to some of the most frequently asked questions about Noraya Luxury Black Car Transportation services.

Whether you're curious about booking procedures, vehicle options, or specific service details, you'll find the information you need right here. If you have more questions, don't hesitate to reach out to our customer support team — we're here to assist you every step of the way.

Do you still have questions? Our experts are here to help—connect with them.

Contact us

Are Noraya’s chauffeurs trained?

Yes, all Noraya chauffeurs undergo rigorous background checks and comprehensive training in safe driving practices, customer service, and local geography to provide you with a professional and reliable service.

Can I request specific amenities in the vehicle?

Certainly! We strive to tailor each journey to our clients’ preferences, including specific amenities such as child seats, bottled water, or particular music. Please specify your requests when booking.

Can Noraya accommodate group transportation?

Absolutely! Our fleet includes spacious SUVs and vans that can comfortably accommodate larger groups. We recommend discussing your group’s specific needs with our team to ensure the best fit.

Does Noraya offer airport pickup services?

Yes, we provide luxury airport transportation services, including meet-and-greet services. A Noraya chauffeur will meet you at baggage claim or your designated pickup area and assist you with your luggage.

Does Noraya offer transportation services for special events?

Yes, we specialize in providing transportation for a variety of special events, including weddings, proms, corporate events, and more. Our team can work with you to plan the perfect transportation solution for your event.

How can I book a ride with Noraya?

Booking a ride with Noraya is simple. You can do it through our website, over the phone, or via our mobile app. We recommend booking in advance to ensure availability, especially during peak seasons or for special events.

Is there Wi-Fi available in the vehicles?

Yes, most of our vehicles are equipped with Wi-Fi. Please specify your need for Wi-Fi when booking, and we will ensure that your vehicle is equipped with internet access.

What areas do Noraya Luxury Black Car Transportation services cover?

Noraya offers luxury transportation services primarily in Orlando and its surrounding areas, including transportation to and from Port Canaveral, Miami, and all major airports. Our services are designed to accommodate both local and long-distance travel requests.

What is Noraya’s cancellation policy?

We understand that plans can change. Cancellations made at least 24 hours before the scheduled pickup time are free of charge, but cancellations made less than 24 hours before pickup may incur a fee.

What safety measures does Noraya take?

The safety of our passengers is our top priority. We adhere to strict vehicle maintenance schedules, ensure our chauffeurs are well-trained, and follow all health guidelines, including regular sanitization of vehicles.

What types of vehicles are available in Noraya’s fleet?

Our fleet features a wide range of luxury vehicles, including sedans, SUVs, and vans. Each vehicle is meticulously maintained and equipped with premium amenities to ensure your comfort and safety.